Help Center

FAQ

Collection

Where am I able to collect my order from?

How do I change the date or time of the collection?

Delivery

Why does delivery cost this much?

Are you able to deliver my order?

What delivery options do you offer?

How will my balloons be delivered?

Am I able to select a delivery time for my order?

How do I track my order?

What happens if I am not home?

Orders

How do I send an order as a gift?

Account

How can I change my account details?

Balloons

Are my balloons inflated when they arrive?

How long will my balloons last?

How should I care for my balloons?

How should I dispose of my balloons?

What personalised balloon options do you offer?

Questions & Issues

I've asked you a question via email, when should I expect to hear back?

Do you offer any safety instructions or guidance?

Loyalty

What are Party Points?

How do I earn Party Points?

How much are my points worth?

How do I redeem my points?

What happens if I redeem a voucher but don't use it right away?

Do my points expire?